Returns and Exchanges

We accept returns and exchanges within 15 days of delivery. We appreciate that your item is unused and in the same condition that you received it. Gift cards and personalized items are non-refundable.

Start a Return or Exchange

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment.

Gifts

To make a gift return, please contact better@shop1212.com with any order information you have (order number, item, name of person who ordered, etc.).

If you have questions, please contact us at better@shop1212.com.