Returns and Exchanges

Returns and Exchanges

We accept returns and exchanges within 15 days of delivery. We appreciate that your item isĀ unused and in the same condition that you received it.Ā Gift cards and personalizedĀ items are non-refundable.

Start a Return or Exchange


Once your return is received, we will send you an email to notify you that we have received your returned item.Ā YourĀ refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment.


To make a gift return, please contact better@shop1212.comĀ with any order information you have (order number, item, name of person who ordered, etc.).

If you have questions,Ā please contact us at